Refund policy

We want you to love your piece. If it's not quite right, we offer exchanges or store credit within 14 days of delivery. To be eligible, your item must be unworn, undamaged, and in its original packaging, accompanied by a receipt or proof of purchase. We do not offer cash refunds, except in cases of damage or error on our part.

If your item arrives damaged or incorrect, you may request a return or replacement within 48 hours of delivery. To be eligible, your item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.

To start an exchange or a return due to damage or error, contact us at info@houseofkiash.com within 14 days of receiving your item (48 hours for damage or error claims). Please include your order number and, if applicable, clear photos of the item and packaging. Once approved, we'll send a return shipping label along with instructions on how and where to send your package.

Items sent back to us without prior request will not be accepted.

You can always contact us for any return or exchange questions at info@houseofkiash.com.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is damaged, defective, or incorrect. We'll review your request and work to resolve the issue as quickly as possible.

Exceptions / non-returnable items
Earrings, gift cards, custom or personalized items, and sale items are final sale and not eligible for exchange or store credit.

Exchanges
We offer exchanges or store credit within 14 days of delivery on eligible items. Item must be unworn, undamaged, and in its original packaging. Contact us at info@houseofkiash.com with your order number to start an exchange.

Shipping regions
We currently ship within the U.S. only. We do not offer international shipping at this time.

Refunds
We do not offer cash refunds, except when a return is approved due to damage or an error on our part. In that case, we'll notify you once we've received and inspected the item, and your refund will be issued to your original payment method within 10 business days. For approved exchanges, store credit will be issued once your return is received and inspected. Please note your bank or credit card company may take additional time to post any refund. If more than 15 business days have passed since approval and you haven't received your refund or credit, contact us at info@houseofkiash.com.